Privacy Policy

Last Updated: July 2026

Ticket9ja Pay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our platform. By accessing or using Ticket9ja Pay, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect:

Full Name
Email Address
Phone Number
Institution or Organization Information
Student or Staff Identifiers
Payment Records
Transaction References
Wallet Balances
Device Information
IP Address
Browser Information
Login Activity

2. Payment Information

Ticket9ja Pay does not store debit card numbers or banking credentials. Payments are securely processed through trusted third-party payment providers.

3. How We Use Your Information

Provide payment services.
Generate payment receipts.
Verify transactions.
Manage organizations and departments.
Improve platform performance.
Prevent fraud.
Comply with legal obligations.
Provide customer support.

4. Cookies

We use cookies and similar technologies to improve user experience, remember login sessions, and analyze usage.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. However, no online system can guarantee absolute security.

6. Data Sharing

We do not sell your personal information. We may share information with:

Payment processors
Government authorities where legally required
Cloud infrastructure providers
Your organization or institution administrators

7. Data Retention

Transaction records and audit logs may be retained for regulatory, accounting, legal, and fraud prevention purposes.

8. Your Rights

You may request to:

Access your data
Correct inaccurate information
Delete personal information where permitted by law
Withdraw consent
Close your account

9. Children's Privacy

Where educational institutions use Ticket9ja Pay on behalf of minors, personal information is processed under the authority of the institution and applicable laws.

10. Third-Party Services

Our platform may integrate with payment gateways, banking systems, analytics providers, and communication services. Their privacy practices are governed by their own policies.

11. International Transfers

Your information may be processed in countries where our service providers operate while maintaining appropriate security safeguards.

12. Changes to this Policy

We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of the revised policy.

13. Contact

Ticket9ja Pay Support
Email: support@ticket9japay.com